Telephone conversations usually follow a basic pattern 電話会話は通常、基本パターンに従います
Denise: Good morning, ABC Company. Denise Smith speaking. How may I help you? Yuki: Yes. This is Yuki Yamada from XYZ Industries. May I speak to Andre Gordon please? Denise: I'll see if he is available. One moment please... I'm sorry, but he is in a meeting at the moment. Would you like to leave a message? Yuki: Could you please tell him that Yuki Yamada from XYZ Industries called? Denise: Okay. I'll let him know you called. Yuki: Thank you and have a nice day. Stages
1. Company A answers the phone
挨拶+ 会社の名前＋受付の人の名前＋May I help you/ How may I help you? Good morning/ afternoon/ evening, ABC Company, Kei Ishikawa speaking. May I help you?
2. Caller makes a request
自己紹介＋頼む 自己紹介: This is (Tracy-ann Brown) from XYZ Company / (Tracy-ann Brown) speaking 頼む: May I speak to (Andre Gordon), please? / Can you put me through to (Andre Gordon) please? / May I speak to someone in the (accounts department), please?
3. Company A
asks for the caller’s name - May I ask who is calling? / Who is calling please?
checks availability - I'll see if she's available/ I'll see if he is in. One moment please.
connects you if the person is available - I'll put you through
If the person is not available ...
I'm afraid he/ she is not available at the moment
I'm sorry, but he/ she's (in a meeting / away from his desk/ on another line)
+ Would you like to leave a message?
4. Caller leaves a message
· Could you ask him to call me back please?
· Please tell him that (I'll call again/ I called)
5. The call ends
Company A: Ok. I'll let him know you called. / I'll give (Mr. Gordon) your message Caller: Thank you/ Thank you very much + Have a nice day
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